Shipping policy
Shipping and Delivery Policy
Last Updated: September 21, 2026
This Shipping and Delivery Policy applies to orders placed through our online store.
1. Shipping Method and Cost
We offer free tracked standard shipping on all eligible orders.
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Shipping cost: Free
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Order processing time: 1–3 business days
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Estimated transit time: 8–15 business days after dispatch
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Estimated total delivery time: 9–18 business days
Business days are Monday through Friday, excluding public holidays.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of unusually high order volume or other circumstances outside our reasonable control, processing may take longer than expected.
3. Delivery Times
After your order has been dispatched, the estimated delivery time is 8–15 business days.
The estimated total time from placing your order to delivery is approximately 9–18 business days.
Delivery times are estimates only and may vary depending on the destination, carrier operations, public holidays, weather conditions, customs procedures, or other circumstances outside our reasonable control.
4. Order Tracking
When tracking information is available, customers will receive a shipping confirmation or tracking notification after the order has been dispatched.
Please allow some time for tracking information to become active after shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please make sure that your:
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Recipient name
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Street address and house/apartment number
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Postal code
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City
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Country
are entered correctly.
If you notice an error in your shipping information, please contact us as soon as possible at toryarroyoaline@gmail.com.
We cannot guarantee that an address can be changed after an order has already been processed or dispatched.
6. Delayed Shipments
Occasionally, deliveries may be delayed due to circumstances outside our control.
If your order has not arrived within the estimated delivery period, please contact us at toryarroyoaline@gmail.com so that we can assist you with checking the shipment status.
7. Lost or Damaged Packages
If your package appears to be lost in transit, arrives damaged, or you receive an incorrect item, please contact us promptly at:
Please include your order number and, where applicable, photographs showing the condition of the package or product.
We will review the situation and provide the appropriate assistance.
8. Failed Delivery
Customers are responsible for ensuring that the delivery information provided at checkout is correct.
If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, please contact our customer service team for assistance.
Any applicable solution will depend on the circumstances of the shipment.
9. Returns
Shipping and delivery matters relating to returned products are governed by our Return and Refund Policy.
Customers must contact us before returning an item. The applicable return address and return instructions will be provided after the return request has been reviewed.
Please do not send returned products to our registered business address unless our customer service team specifically instructs you to do so.
10. Contact Information
If you have any questions about shipping or delivery, please contact:
Arla Foods Amba Høgelund Mejeri
Bregnehøjvej 16 Høgelund
6500 Vojens
Denmark
Email: toryarroyoaline@gmail.com
Business Registration Number (CVR): 25313763
P-number: 1003024595